Troubleshooting Guide: Common Ordafy Issues and Fixes

How to troubleshoot quickly

Confirm organisation, permissions, and whether the problem is catalogue, payments, or a single order. Most “platform is down” reports are local configuration.

Listings missing on Shop

Product/service published (not draft)
Correct organisation
Payout onboarding complete when marketplace/card rules require it
Hard refresh / try incognito to rule out cache

Checkout or card failures

Customer retry with another card
Business: open Payout and confirm account is verified
Check order/booking for failed payment state
Review Pricing / plan limits if a feature is gated

POS till cannot charge

User has POS permission under Team
Device supports your card path / Tap to Pay requirements
Connect payouts finished
Stable network

Promo code rejected

In Marketing, verify code spelling, dates, usage caps, and applicable products/services. Instant codes may be single-use only.

Orders not appearing

Widen filters on /products/orders, confirm the sale completed (not abandoned cart), and check you are not looking at Bookings by mistake.

Team access problems

Admins adjust roles under Team. Users should never share passwords.

Still stuck

Open Support (/support) with organisation name, approximate time, order/booking id, and screenshots of errors.

Frequently asked questions

Cash works but cards do not

Almost always payout onboarding or verification pending—see Stripe Connect.

Customer paid twice

Locate both payments in Orders/Financials; refund the duplicate carefully after confirming settlement.

Wrong stock after POS sale

Recheck Inventory movements and whether the variant sold matches the SKU you adjusted.