Ordafy Fees & Marketplace Commission Explained

Two ideas: processing vs marketplace commission

When a customer pays by card, processing fees apply. When the sale originates on Ordafy Shop discovery, a marketplace commission can apply on top. POS and many Pay-link sales are priced differently—always check the live figures on Pricing.

Typical UK online processing

Online card payments commonly use a percentage plus a small fixed GBP fee (for example 2.2% + £0.35 on domestic online charges). In-person POS percentage rates may differ and often omit that fixed component.

Shop marketplace commission

Sales attributed to Ordafy Shop can include an additional marketplace commission (for example 2.5%) deducted from the provider payout. That fee funds discovery and marketplace distribution—not a surprise “subscription tax” on every channel.

Optional operations plans

You can start selling without a mandatory commerce platform subscription. Optional Pro, Business+, and Enterprise plans add capacity such as multi-location tools and storage under a Business Group.

How to talk about fees with customers

Show sterling totals clearly. If you absorb fees, price products accordingly. If totals itemise platform costs at checkout, prepare staff for questions.

Frequently asked questions

Do Pay links pay Shop commission?

Marketplace commission is for Shop-originated marketplace sales. Pay links generally follow online processing without that Shop discovery commission—confirm on Pricing for your case.

Where do I see what I earned?

Financials and Payouts in Business, after Connect is active. Guide: revenue and payouts.

Are fees identical forever?

Published rates can change; treat Pricing as the source of truth and re-check before large campaigns.

Price with eyes open

Model margin including processing and Shop commission before you discount. Related: Stripe Connect payouts and analytics ROI.