Refunds & Cancellations for Ordafy Orders and Bookings
Handle Ordafy order refunds and booking cancellations with clear policies, fast communication, and Financials records that keep UK customers trusting you.
Policies before the first sale
Publish refund and cancellation terms on every product and service listing. Shoppers should know cut-off times, restocking rules, and whether deposits are retained—before they pay in GBP.
Orders vs bookings
Product orders (goods and many digital items) are managed in Orders. Appointments and bookable services live in Bookings. Use the right queue so status and customer messages stay accurate.
Types of remedies
Full refund, partial refund, store credit towards a future purchase, or free reschedule for services. Choose what your margin and category can support, then apply it consistently.
Processing refunds
Refunds flow through your connected payment setup. Process promptly, then confirm in Financials so your books match customer expectations and card scheme timelines.
Communicate early
If you must cancel a booking slot or delay fulfilment, message the customer as soon as you know. Silence creates chargebacks; clarity protects your Shop reputation.
Special cases
Document how you handle damaged goods, no-shows, weather for mobile services, and supplier failures. Train Team members on the same script.
Prevent avoidable cancellations
Accurate stock, honest lead times, reminder messages before appointments, and clear preparation instructions reduce refunds more than any clever policy wording.
Frequently asked questions
Can customers cancel bookings themselves?
Follow the cancellation rules you publish on the service. Manage exceptions in Bookings and keep a written record of goodwill exceptions.
Do refunds reverse marketplace commission?
Fee treatment depends on the sale channel and refund timing—check Financials and Pricing, and read transparent fees.
Where should policies appear?
On the listing, at checkout where shown, and in confirmation emails. Repeating the rule prevents “I did not know” disputes.
Tighten your policy page
Update one listing today with a clearer cancellation window. Continue with managing orders and booking management. Become a provider to configure your own rules.
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