Collect payment with Tap to Pay (Ordafy mobile) - Currently Supported in Android only

Tap to Pay turns a compatible Android phone into a contactless card reader. Customers tap their card or phone on your device; Ordafy records the payment on the order or booking automatically. This guide covers the flow most staff use at the counter in POS mode.

Current support: Tap to Pay on this device is available on Android only in this release. On iPhone you can still record cash or bank transfer, create a payment link, or send collection to an Android POS phone—contactless Tap to Pay on iPhone is not offered in this app version.

Before you start

Install the official Ordafy mobile app on a compatible Android device with NFC enabled.
Sign in to your organisation and open POS.
Ensure you have a working internet connection (Wi‑Fi or mobile data).
Complete payout setup for your organisation (Business → Payouts / /payouts).
Allow location permission when prompted — Stripe requires it on Android to discover the Tap to Pay reader.

Step 1 — Create a sale from the Till

Most counter payments start from a sale:

Open Till on the POS dashboard (/pos/dashboard/till on web, or Till in the mobile POS workspace).
Add items to the cart and tap Checkout.
When prompted, open the Order (or booking, for service-only flows).

Checkout records what was sold; the order usually still has a remaining balance until you collect payment.

Step 2 — Open Collect payment

On the order, open the Payment tab.
Tap Collect payment.

The screen shows the remaining balance (balance-only — discounts are applied at checkout).

Step 3 — Choose Tap to Pay on this phone

Under How to collect, select:

Tap to Pay on this phone — take the card payment on this Android device (this guide).
Record payment here — cash, bank transfer, or card without Tap to Pay.
Collect in person on device — send the payment to another staff phone (useful if the till user is on iPhone and a colleague has Android).

Step 4 — Collect the card

Confirm the amount and order or booking number on the Tap to Pay screen.
Tap Collect Payment (Tap to Pay).
Ask the customer to hold their contactless card or phone near the top/back of your Android device (NFC).
Keep the phone steady until you see confirmation.

Ordafy connects to Stripe in the background — you may briefly see Connecting… then Hold customer's card or phone near the back of your device.

Step 5 — Confirm on the order

After success, return to the order Payment tab. The remaining balance should be zero (or lower if this was a partial payment). Payment history lists the card payment.

How Tap to Pay settlement works

Contactless card payments are paid to your payout account when you take payment — there is no separate payout request step in Ordafy for these card-present collections. View your balance, payout schedule, and bank transfers in Business → Payouts (/payouts). Complete payout setup before using Tap to Pay; cash and bank payments can still be recorded without it. Fee context: Pricing.

Other ways to start

Collect payment hub

From the POS dashboard, open Collect payment → browse Product orders or Service bookings → pick one with an open balance → follow the same Tap to Pay steps on Android.

Pending from web

If someone on the Ordafy web dashboard chooses Collect in person on device, the request appears under Pending from web on the Collect payment hub. Tap Collect, confirm the amount, and complete Tap to Pay on this Android phone.

Troubleshooting

Tap to Pay unavailable on this device — use a supported Android phone with NFC and the official Ordafy app. iPhone builds in this release do not offer Tap to Pay on this device.
Offline — connect to Wi‑Fi or mobile data before collecting card payments.
Stripe / payouts not ready — finish Connect onboarding and ensure payouts are enabled under /payouts.
Location permission denied — enable Location for Ordafy in Android Settings, then retry.
Order already fully paid — open a different order or create a new sale from Till.

Frequently asked questions

Does Tap to Pay work on iPhone?

Not in this app version. Use an Android device for Tap to Pay on this phone, or from iPhone choose Record payment, a payment link, or Collect in person on an Android POS device.

Do I need a separate card reader?

No. Tap to Pay uses the phone’s NFC. You still need payout setup and a supported Android build.

Can I take Tap to Pay for service bookings as well as product orders?

Yes—open Collect payment from the booking or from the Collect payment hub’s service bookings list when a balance remains.

Need more help?

Contact your organisation administrator or Ordafy support if Tap to Pay stays unavailable after Stripe onboarding and a supported Android build are in place. Related reading: POS / till overview, payout onboarding, and Pricing. New providers: Become a provider.